Refund policy
Last updated: 26 October 2026
Returns
We accept returns within 7 days of delivery, provided the item is:
- Unworn and unused
- In its original condition
- Free of stains, odors, or damage
- Returned with all original tags and packaging (if applicable)
Items that do not meet these requirements may be denied.
Order cancellations
Orders may only be canceled if they have not yet been processed or shipped.
Once an order has been processed or shipped, it can no longer be canceled. If you no longer wish to keep the item after receiving it, you may request a return in accordance with the policy above.
How to request a return or cancellation
Email info@studiojie.com with your order number and the reason for your return or cancellation. We will reply with instructions and the return address.
Return shipping costs are the responsibility of the customer. We recommend sending returns with tracking, as we cannot be held responsible for parcels lost on the way back to us.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to the original payment method within 5 to 10 working days. Original shipping costs are not refunded, unless the return is due to our error or a defective item.
Damaged or defective items
If an item arrives damaged or is defective, email us within 48 hours of receipt with photos. We will arrange a replacement or refund at no cost to you, in line with your statutory conformity rights.
Preorder items
Preorder items follow the same return and cancellation rules as other items. The 7 days to request a return start on the day of delivery, not the day of order. Preorder cancellation is possible only before the order has been processed for shipment.
If you are a consumer in the European Union
In addition to the rules above, if you are a consumer resident in the European Union you have a legal right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, under Article 6:230o of the Dutch Civil Code and the EU Consumer Rights Directive. This right exists on top of the 7 days Studio Jie offers for returns.
To exercise your right of withdrawal, send a clear statement by email to info@studiojie.com within 14 days of receiving the goods. You can also use the EU model withdrawal form.
You must return the goods within 14 days of informing us. The item must be returned in a condition that allows resale, meaning unworn, unused, in original packaging, with tags attached. Return shipping costs are your responsibility.
We will refund the full purchase price, including the original standard delivery cost, within 14 days of receiving the returned goods, or receiving proof of return, whichever is sooner.
The right of withdrawal does not apply to goods made to your personal specification or clearly personalised. Our standard collection items are not personalised and are therefore covered by this right.
Statutory conformity
Under EU law, you have the right to goods that conform to the contract for a reasonable period after delivery. If an item develops a defect that is not due to normal wear and tear or misuse, we will repair, replace, or refund it. This right exists independently of our voluntary return window and the right of withdrawal.
Disputes
If you have a complaint we have not been able to resolve directly, you can submit it to the competent court in Amsterdam, the Netherlands. If you are a consumer in the European Union, you also have the right to lodge a complaint with your national consumer protection authority.