Shipping policy
Last updated: 26 October 2026
Shipping costs
Shipping costs vary per product and are shown on each product page and in your cart before checkout.
Where we ship
We ship to the Netherlands, the European Union, Suriname, and most other countries worldwide. If your country is not available at checkout, email info@studiojie.com before placing an order.
Carriers and delivery times
Within the Netherlands and the European Union, we ship with PostNL. To Suriname and other countries outside the European Union, we ship with DHL Express.
Estimated delivery times for in stock items:
- Netherlands: 2 to 5 working days
- European Union: 3 to 7 working days
- Suriname and worldwide: 7 to 14 working days
Delivery times start the day after the order is shipped. They are indications, not guarantees. Delays may occur during peak seasons, promotional launches, or due to carrier issues outside our control.
Preorder items
Preorder items ship within the window shown on the product page. For the first drop, that window is November to December 2026. Preorder customers receive status updates by email. All items in a preorder shipment ship together.
If an order contains both in stock and preorder items, the full order will ship together once all items are available, unless you request otherwise.
Tracking
Once your order ships, you receive an email with a tracking link. If you do not receive a tracking email within the expected window, check your spam folder before contacting us.
Customs, duties, and taxes
For shipments inside the European Union, prices include VAT and no further duties apply.
For shipments to Suriname and other countries outside the European Union, local import duties, taxes, and customs clearance fees may apply. These are the responsibility of the recipient. Studio Jie is not able to predict or refund these charges.
Lost, delayed, or damaged shipments
If a tracked parcel appears to be lost or stuck in transit for more than seven working days past the latest expected delivery date, email info@studiojie.com with your order number. We will open an investigation with the carrier.
If your parcel arrives damaged, email us within 48 hours of receipt with photos of the parcel and the item. We will replace or refund damaged items in line with the Returns and Refunds Policy.
Address errors
Please double check your delivery address at checkout. We cannot change the shipping address after the order has been processed. Parcels returned to us due to incomplete or incorrect addresses can be reshipped at your cost, or refunded less the original shipping cost.